Reviews
The sales agent, Erick, and the entire Hyundai team made us feel that we counted. Although we had few issues during the buying process, they went extra miles to help us out. We felt that they cared, it wasn’t just business. Thank you
I always get excellent service at Chapman.
Prompt greeting on arrival. Accurate estimate of when car would be done. Car washed. Quick car retrieval and escort to car.
Everything went really well. Josue came out and and greeted me by name. Gave me the time and cost estimate. Work was completed in less than an hour as quoted. Overall good experience.
Amanda was Spectacular! Very informative, professional & kind!! Made me feel welcomed & warm!
My 2015 Elantra needed a new engine, and Amanda Dell was very professional and very responsive to any questions that I had. Overall, she’s an excellent employee and deserves recognition and additional compensation.
Service at Chapman Hyundai Scottsdale continues to be dependable, consistent, and thorough. Waiting area is very comfortable, and my service advisor Amanda Dell is an absolute pleasure to work with.
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Very pleased
Francisco Ramirez was a knowledgeable and helpful technician and did a great job.
I had very good service. Lisa was great.
Again, got right in and your staff was on it immediately. Frank was very helpful and professional. I intend to ask for Him in the future.
Everyone was so helpful. I never felt pressured to buy. They just explained things to help me decide to buy my car.
Nick and Josue took good care of me
Throughout the entire process, people were wonderful.
Had my first maintenance for my brand new car here and it was awesome! Was out there in an hour!
Great deal and excellent service. I love my vehicle
great service
Overall great experience! It was an easy online process for scheduling a service appointment. There was good communication once I arrived to drop off my car all the way to when I picked it up. My service advisor was friendly and helpful.
Nick was very courteous, accommodating and helpful. No surprises. Thought Chapman Hyundai Service prices were on the high side…. But, maybe not with inflation.
Great service here. Made buying my car and shipping it to Hawaii easy. My salesman Jim Trafficanti was easy to work with. Would buy from here again.
great service
Very nice staff and personality
Nick coordinated the service. He was prompt in getting service started. It took about 2 hours as he had promised. All employees assisting me gave great service!
getting an appointment was fast
Yannick Sesonga is the best...low pressure, informative, and gave us a great deal. Will definitely buy another vehicle from Yannick.
My Advisor Francisco is Excellent Customer Service’s.
All checked items were remediated at no charge as under warranty. Service sept. Was timely cheerful and friendly. Suggestions made for future work
Thank you Chapman for caring about your customers.
I never intended to spend what I did BUT feel it was totally worth it! Josue sent me an explanation and text to followup and communicated with the whole way. We spoke on the phone and had a great conversation regarding the service of my car. She runs much smoother and is happy to have had the service. Friendly and easy to make the appt. online. Thank you! Will come back.
Scheduling for next day was very prompt and appreciated. Service included tire rotation and car wash. received a list of additional replacement parts which will be used for next service
Review
Lisa was great! Kept me informed and checked on me several times as my car was being worked on!!
JulieSchrader helped get elantra. She was great. Explained everything. Answered all my questions. Very patient. No pressure. I never liked having to buy a car. This time it was painless and didn't alot of of my day. I will go back if I ever need to get another car.
Lisa was my service manager and she kept me up to date on my vehicle thru the whole time it was there. My car came back cleaner then when I dropped it off. I appreciate the extra effort. I would recommend Chapman and Lisa .
Never been treated like this before!
Awesome Service from Amanda and Jari !!!!!!!!!
I came to Chapman Hyundai to service my Tucson after tempe’s dealership did a terrible job with the repairs I needed and ultimately left me to fend for myself. Amanda Dell at Chapman Hyundai service center gave Amazing service and showed me around a beautiful and robust lounge in the service area for clients to wait. I dropped my car off rather than wait and I was able to text message with Amanda about my car and what repairs I wanted to go forward with as well as asking other questions I had. They have an online portal for Chapman clients where you can review your bill and documents online and even pay using Apple Pay or any credit card. All of this without even going to the service desk. I reviewed recommendations and paid for them on my phone remotely. The work was done professionally, I could tell they didn’t just try to glue things together like Tempe did, but instead found the proper parts and followed the proper procedure to install them. Also, I was able to schedule my appointment fully online and found an appointment open the day after I scheduled! Other dealers had long waits for an appointment like 4 weeks out! Thanks a million Amanda and the Chapman Hyundai team! I’ll be gladly returning next time I need service! Miranda
Travis was very helpful.
Every aspect of my visit was handled with friendliness and professionalism. The time to completion and cost quoted were spot on. Always the best here!
Great assistance by Yannick
We walked into your dealership yesterday with no expectations. I have never purchased a brand new car and my level of anxiety was pretty high. Our sales rep Julie was really incredible! Julie is that special type of person that instantly puts you at ease. She was personable and friendly, but most importantly she was professional and knowledgeable. I had so many questions and concerns, and she patiently answered every one. We love our new car and we are forever thankful for such a wonderful experience!
Service was professional and prompt.
They fixed the recall issue and washed my car and that was great. I asked them to install two bolts on the plate under the car and they didn’t. The bolts are still sitting on the passenger seat.
Chapman Hyundai's service department provides consistent excellent customer service. Service Team member Lisa covered each detail and explained why each item was needed. I wait for my car each time I get it serviced. The waiting area is very comfortable. Lisa checked back with me frequently updating me on progress. She even offered freshly popped popcorn and hot cocoa. One amazing thing was that Lisa sought coworker assistance to help me figure out the digital display on my vehicle. I had been puzzled by how to manage the digital display for a very long time. Thank you for service excellence.
I own several cars from different brands and I always take them to their respective dealerships for servicing. This is the first time in quite some time that I pulled into a service bay and had someone greet me with a smile. I have gotten used to sitting and waiting and eventually getting out and going inside to start the process. Not here, a female advisor quickly greeted me, asked me how my day was going and was expecting my appointment. She quickly took me to my advisor to start the service. This may not mean much for many but it was a great way to start the day knowing you have to spend money on something you’d rather not lol. Plus, Audi, Alfa and VW are not checking this box. Great job to the Hyundai team and especially to the female advisor who kicked things off. RT
Very professional staff and friendly
I love the truck. Julie Schrader is a great sales person. She really knows the vehicles and can explain the setup / use of the many functions of the truck. Dale Taylor was great in the finance Dept. It was a very good buying experience and I would highly recommend them.
I drive from Central Phoenix to this Scottsdale Hyundai dealership for their excellent service. I bought my car there after checking with other Hyundai dealers and now drive 15 miles rather than go to closer dealership due to excellent service from drive up to drive out!!
Awesome service from Amanda and Jari !!!!!!!
Been seeing Lisa for years and as always has taken care of all my hyundais. Started back in 2014 and very happy with the Chapman's service. It's a drive for me but it's worth it. Always friendly and they do what they say.
Nick is an amazing technician.my Hyundai Tucson has been serviced with Chapman under Nick with flawlessness. He’s kept up with maintenance to keep my car running Oh and by the way he keeps my cars purview beauty with a vacuum and car wash. He’s kept me on the road and I’m grateful
I’m always happy bringing my car to have the service done at Chapman Hyundai Scottsdale because all of the service advisors I have dealt with are very friendly & customer service oriented. Will continue to bring my car here for future services.
Nick was great! Very friendly and knowledgeable.
Staff is always friendly, knowledgeable and courteous. Waiting area is comfortable. Quality of the work is great. And the car was readys in the time estimated when I checked in. Happy to have bought my car from Chapman and will continue to have it serviced there.
Frank is always very polite and knowledgeable.
Lisa magram was a pleasure to work with. Arranged for loaner car so I was able to run errands not just sit in waiting room.
Yesterday, you provide routine maintenance service plus a recall item on my elantra. You took my car on time and your estimate for service completion was right on. Plus the car wash is a much appreciated touch. I waited for the service and your wait room is comfortable. I've waited in your store in the past and your cooler has never had drinks in it. And the selection of snacks is sparse and sometimes not stocked. These are minor points perhaps but if you are going to offer drinks and snacks, do it better than any other dealer. It's an easy fix too.
Great customer service
Mark and Don were absolutely amazing!! I got a call at 9am about the car I'm looking for being available as someone backed out on the deal. and less than 12 hours the car was in my possession delivered, paperwork signed!
Great experience. Quick and easy.
My sales guy Yannick was amazing , I was extremely unhappy with the car I had and Yannick got me into a Hyundai Santa cruz that I love ! He made the whole process quick and easy! I will definitely be referring everyone I know to Chapman Hyundai of Scottsdale . Thank you Yannick and finance guy !
I had visited Chapman mid-Sept to check out vehicles as I needed something larger than my 2019 Sonata Sport. Johnny (Juan) Martinez approached me on the lot and showed me what was there, got to know me, and what I was interested in and then checking current inventory. We exchanged info and I told him I'd contact him when I was ready to purchase sometime mid-Oct. I let him know I had my heart set on a RED Santa Fe or Tuscan. Called him to let him know I was ready to make a purchase. He went above and beyond by going to another location to pick up a 2023 RED Santa Fe, so I could have my first color choice. He made the purchasing process enjoyable and a stress-free experience for me. He was great to work with. Johnny let me know he'd be available if I had any questions or concerns. He even followed up with a call to see how the ride home went in my new car. This was my 3rd Hyundai purchase and 2nd with Chapman Hyundai in Scottsdale. I highly recommend this dealership if you're looking for a vehicle. Ask for Johnny Martinez for your sales agent. You won't be disappointed!!
My advisor Nick always goes above and beyond for me ever since I been going there but for a oil change 3 hours seems way to long especially if you have a appointment. But other than that everything was awesome
Work was done in the time estimated for completion. Explained what the car review identified as possible areas of concern needing to be addressed.
Chapman Hyundai has the best customer service I've ever experienced at a car dealership and that's why I've gone to them for about 4 years now for my maintenance needs and have now purchased two vehicles from them. Jay Schaeffer, who helped me purchase my vehicles both times, is always straight forward, cares for the client and doesn't give you the runaround. No extra nonsense and no extra pressure that you may feel at other dealers. Highly recommend!
Amanda Dell has been my Service Advisor for years. Her professionalism is Superior. Her knowledge of cars is Awesome! I really trust her. I have followed her to this dealership. I drive a 2011 Elantra, and has helped me keep it running at too condition. Thank you, Amanda. Keep up the GREAT work.
Francisco was a very good service agent ??
Amanda Dale is seriously the best! Thanks for all she does to keep an old guy going!
Very pleased with the service.
I just purchased a Hyundai Kona SEL and found that my salesman Shawn Sicari really worked hard to get me the best deal. At one point I had already put a down payment on another car, but he kept working to find me a car and an offer that I would be happy with. Originally I was looking to get an SE due to the price point, but I was able to get an SEL for the same price I would have paid for an SEL. Shawn was very responsive to my texts and calls and dedicated to making sure I was kept in the loop each step of the way. I am very happy with my experience.
Lisa Magram in service was EXCELLENT!!! Very great communicator, explaining what was going on with my car in a way I could understand. Will be back! My SUV is in great shape now :) thank you!
Awesome service from Amanda and Jari !!!!!!
Mr. Lin was polite, knowledgeable, and had the work done when he said. Car was clean, being cooled and ready to go.
Rated a ten (10).
Great people
Great experience with the service department! Amanda was friendly and helped so much. She made me feel like a valued customer (unlike other Hyundai Service departments). She took care of all my questions, and there were no surprises as she keep me in the loop with great communication skills! Thank you all again for your time and help!
Andres was my sales agent and did a phenomenal job in assisting me in purchasing my new vehicle. I had been to several dealerships and felt pressured to buy what THEY wanted me to buy. Andres was fantastic, knowledgeable and such a pleasure to work with. He made my decision on buying the car I wanted, very easy. I also spoke to Julie while Andres was getting more info for me. Julie was a pleasure to speak with. I met Donald, who was very kind and Mark in finance. The great thing about Chapman Hyundai of Scottsdale is I wasn't planning on buying a Hyundai. The car I was interested in, the dealer did not have any in inventory so I had time to kill and being late evening Hyundai was the only dealer open. I want bombarded by a bunch of sales agents. I never felt pressured. Couldn't wait to come back to buy my Tucson that became the car of my dreams
Frank was attentive to my needs, very courteous and professional.
Everyone I encountered at my service appointment was very polite, helpful, and respectful. My car service was completed in the time I was told. The car was washed and cleaned inside. I was very satisfied with everything.
nick was great
I received great customer service from each person I met with. Jay was awesome to work with and Mike in finance did an outstanding job. Thank you Chapman Hyundai for a good experience.
Julie was so helpful, worked with my schedule, personable, kind, honest, and very thorough.
This was my first time purchasing on my own, and I had a great experience with Chapman Hyundai. My sales rep Donald did an excellent job of showing me around my car's features as well as making sure that the process was as smooth as possible. I would definitely recommend checking them out!
From the initial telephone call with Micah, to the subsequent calls with Andres and Mark, we were extremely pleased with the response to our questions and accommodations as to delivery of the vehicle. Micah was especially helpful as some unexpected health issues delayed the delivery of the car. His help in setting up the phones with the proper apps was great! We didn’t feel rushed at all and he took great care that we understood everything. Can’t thank everyone enough for providing paperwork to sign. Sincerely, Jim and Mary Fuller
I brought my car in for check engine light and Amanda was awesome got everything fixed, called warranty company to file claim.
I want to extend a special thank you to Amanda Dell (Service Writer) on my recent visit to the Service Dept. I brought the car in for a factor recall repair. While I was there I asked Amanda a question about a problem I was having with the FOB for this car. Amanda checked out the issue right there and then and was able to correct it for me. Amanda is very cheerful and nice, and really went out of her way to make me feel like I am a truly valued customer. It was easy to tell Amanda truly wanted to go "The Extra Mile" for me and I am very appreciative for her efforts. Chapman Hyundai is very lucky to have an employee of this caliber. All to often people are quick to complain and often not willing to take a few minutes of their time to say "Thanks" for a job well done. Well, I want to take this time to say, Thanks Amanda for a Job very Well Done.
When I made the appt, I said I only wanted the oil changed. The woman said if I was in at 7:00 am, it wouldn't take long at all. But I wasn't out until a little before 9:00. When I asked the service advisor (about 8:00), he explained the oil change includes other things like the 21 point inspection. Guess I should have asked more questions. Other issue: One of the front displays changed (in testing?). Can't the techs put displays back as found?
The service advisor deserves all the rating. I am not sure the work completed was really necessary. I now have a scratch/scrape on my back passenger door. There was a rattling that has since subsided not sure if something wasn't put back correctly and just found its way back. I was disappointed with the service but the people were very kind.
Best place to buy a car! Professional, courteous and down to earth. Go to Donald!
I love working with Lisa. She is the best, always keeps me informed of the process on my car and so helpful!
My service rep Joe was so very helpful and cordial as always! He makes having my car serviced an easy, pleasant experience! The work was done in a very timely, efficient manner and I was pleased with the work performed. Joe had a loaner car for me which was very appreciated! Chapman and Joe are the best!
Thanks Again Nick Very Professional and personable Service Advisor.
Josca Lopez is an outstanding service writer. He performs as promised, returns calls in a timely manner, and is an all around professional employee. The dealership is spotless. Floorplan is excellent. Easy to navigate. The sales people are sincere and helpful. I only wish your dealership was closer to me. The other Arizona Hyundai dealerships leave a lot to be desired. Honesty, service knowledge, and customer satisfaction are not high on their list. Be proud of what you have built and will hopefully not change your ways of doing business.
Great experience with my recent visit to Chapman Hyundia in Scottsdale.
Jesus is an ultimate professional going above and beyond to offer me every courtesy. Very pleased.
Roland really went far beyond what he had to do to find me an affordable car. I’m a first time buyer and he still didn’t let that get in the way. I can’t express how appreciative I am of Roland for helping me. Thank you Roland.
Eli in internet sales greeted me and discussed the next steps. Introduced me to the sales team member Erik. Erik was as well professional and attentive during the entire process. We worked out a deal quickly and efficiently. My best experience buying a car..
Got me out within a reasonable time and was very professional
Chapman Did my First Service on my 2022 Santa Fe hybrid. I purchased the vehicle at home in Pennsylvania and traveled to Scottsdale to visit family. Chapman treated me as if I purchased the vehicle from them. Totally professional. I Definitely will return for another service.