Chapman Hyundai Scottsdale Reviews

Gregg Nelson was great! He was so professional & helpful. After visiting other dealerships, it was a welcomed relief to have a sales person really listen & help me find my new car!

I love Justins positive and helpful attitude!

The lubrication job and car washing activity was all completed in less than one hour. Very quick and professionally done. The prior activity had previously taken at least two hours of waiting in previous visits so your Service Advisor did an excellent job facilitating.

The lubrication job and car washing activity was all completed in less than one hour. Very quick and professionally done. The prior activity had previously taken at least two hours of waiting in previous visits so your Service Advisor did an excellent job facilitating.

I went in for an oil change. The service advisor told me exactly how long it would take and did not try to push any unwanted services on me. I had some questions about my contact. My salesman and the service advisor both gave me clear, truthful advice.

Because of past experience with the service department of this dealership, I haven't used them. I decided to give them another chance. Gary was very professional, honest, very customer oriented, and sympathetic to past issues I had with a previous service advisor. I'll be back....as long as I can work with Gary.

Gary in the service department has helped resolve issues that prior service personnel made me jump through hoops for over the last 11 years.

Gary resolved an issue with our car after 11 yrs of prior service personnel dodging the issue

I wanted to give a shout out to Justin my service rep. I had brought my car in to have the air conditioner fixed. Found out there was a bigger issue. Justin went the extra mile and was able to get the dealership to cover my air conditioner. I very much apppreciate the company stepping up and Justin being my advocate.. it was pleasant to bring to work out a solution for this situation. Great job Justin. Thank you. I will continue bringing my car back !! Thanks to the team of Hundai !!!

I am totally pleased by all of the employees I dealt with in buying our new car. I would like to tell you that Susan Renfrow was exceptional and one of the main reasons we bought the car. She did not push us and gave us plenty of data on the car . We went home and came back to purchase our car and Susan made us feel at ease . Thank you and we really love the car. John and DeEtte Marcilionis

I want to acknowledge Mr. Gary Peterson, a most friendly, knowledgeable and competent Service Team Member who's professionalism has enabled me to operate my Hyundai Accent with confidence and pride knowing my vehicle has been properly serviced and is mechanically safe. Gary is a definite asset to the Chapman Hyundai Team!

Joseph Bartizal was my contact point. I had already made an appt. for service. He greeted me with a great smile, explained what they were going to do and about how long it would take. He said he would check in on me and true to his word he did. When I told him I didn't want to do certain things he never tried to change my mind, which I truly appreciated! You have a treasure of an employee with this smiling person!

I was notified by Lisa Baca via email that my car had a recall notice on a temperature sensor that did not show up on line. I was so glad to have gotten the notice and had this taken care of before our Arizona heat arrived! Everything was smooth and easy.

The people at Chapman Hyundai were very nice, prompt, responsive, and knowledgeable. It is nice to deal with great people who are service oriented. I could not have asked for more from their service department.

excellent service

Joe was my service person. He was extremely personable, professional, and an excellent communicator. My car was serviced in a timely manner, and they had set me up in a rental car immediately. My 1st and overall impression was excellent! Thank you Joe! Thank you chapman hyundai

Hello, I went for my usual oil change and also had a alignment. I want to say that Joseph Bartilzal was very pleasant and reviewed some things to be done on future visits. I have a 2011 Sonata Turbo Hyundai. I have always taken it to Chapman Hyundai. It has been the best car dealer I have ever been to. Joe is very helpful and answered all my questions. If I ever win the lottery I will definitely buy another Hyundai. Thank-you

Chapman Hyundai service always gets five stars from me. Easy to deal with, things fixed right first time and always looking out for my best interest. Usually deal with Justin but yesterday dealt with Gary--- no difference both great guys. You cant go wrong with Chapman Hyundai. Great on the sales end and service side.

Went to Service Dept for initial service of my 2018 G80 and everything was handled quickly and efficiently. Excellent customer service. Couldn't have been more pleased. Thank you.

Thank you for your fast and friendly service

Everyone was very friendly and helpful. The maintenance department was excellent. Donald Williams was very friendly as usual and I received a bottle of water and sat in his area while my car was being taken care of. Thank you for everything.

Excellent

I cannot be more complimentary of the Chapman Hyundai personnel - specifically Donald Williams and R C the finance guy. Both are such a pleasure to deal with. I was treated so nicely. I would recommend Chapman to anyone interested in a new vehicle - any vehicle. Everyone should look at Hyundai or Genesis.

I enjoyed working these guys to get the right car for my needs. They worked hard to get me the best deal possible. Will buy from them again.

Good and fast

the staff was pleasant to work with. thank you

Justin and Gary and a fantastic team. They made sure I was taken care of and provided excellent customer service. Thanks for taking care of me and my baby!

Excellent, friendly sales person and credit staff

John was amazing, super nice and straight to the point! Would highly recommend friends and family to come visit Chapman Hyundai!

The price quoted over the phone was exactly what I paid. My time at the store pickup was very short. The transaction was extremely efficient and everyone was very courteous. Thank you for your honesty and efficiency. You have helped to eliminate my past bad experiences dealing with auto dealers.

Totally on the ball. Also spoke with Don williams whom sold me the car, and he is very helpful also. jr

Always great customer service.

Kudos to Bob Crandall who kept in contact with me the past year to discuss and lease a new car in 2018. Bob understood my financial position and worked with me to get a vehicle that would not overwhelm me financially. Also, RJ in finance gets a shout out for handling the lease finance paperwork. This my 3rd lease with Chapman. Keep up the customer service and it won't be my last.

Service was excellent. Efficient, professional, excellent customer service.

Oil change and inspection was efficient and quick. All were polite and caring. Honored online discount. Totally positive experience. Thank you.

Another quick in-and-out service.

Have low mileage and am Disappointed in not being able to have the maintenance program cover the cabin & engine air filters even though the time has been over 2 years. Service person agreed that it's not just based on mileage but time too. Being in AZ where things are always dusty, the filters would need to be changed often.

Susan Renfro made a scary experience fun! RC walked us through the financing and did an excellent job. This was my first brand new car and I was worried about it. These folks made it easy and fun Thanks!

We found a Sonata Hybrid on Chapman's internet site and emailed our interest requesting more information. Maree contacted us within the hour and answered all our questions. She was always available every time we called with requests for additional information and was personable and professional every step of the way. We drove 7 hours to purchase the vehicle and drove our new Sonata off within 4 hours of arriving. Maree gave us the information on our vehicle's features and was available for additional questions, once we got home. Our experience with the financing portion of the purchase was quick and comfortable, thanks to "Louie" Campo. His expertise, combined with his friendly personality, put us at ease and reassured us that we were dealing with a top notch dealership. Follow-up after our purchase has been ongoing, and we have no qualms about calling Chapman Hyundai Scottsdale any time we have a question. I highly recommend this dealership, thanks to all of the representatives who helped us along the way.

I had an oil change yesterday and Gary Peterson was very cordial and checked my car for any other issues. I was good to go in a little more than an hour later

Took my car in and did the recall work and filled my tires and washed car. Very nice people. Polite and friendly and helpful

The visit did indeed "exceed my expectations." I have been driving for over 50 years and I have never had a better dealership service visit. Justin Leininge is the best!

Justin couldn't have been more nicer. Great service and quick response time in getting it done. Thank You!

Always the best service AND customer service. KELLY and LISA are the best! Always explain the details to me

First called around 4 PM and receptionist told me the Service Dept was closed. Tried roadside assistance and they said dealer had to fix problem. Brought it in the next day and then I started to receive the excellent Chapman service that I was accustomed t;o.

I brought my Tucson in for its first oil change and was somewhat pressed for time. The service representative was very pleasant, offered to expedite the service and try to fit in a carwash as well. He accomplished both and I was out the door in less than45 minutes, actually early for my next appointment. I was extremely satisfied with the whole process. Thanks!

5 stars! Fixed my door lock quickly and efficiently, many thanks!

Great experience all the way around. My salesman was helpful and respectful of what I was looking for. The financing Department went above and beyond to help me find a great rate and explain everything about my purchase to my satisfaction. Would recommend Chapman Hyundai to anyone looking to buy a new Hyundai. Thank you Chapman Hyundai!

All your salesman made me feel like we’d been friends forever from the moment we met!! Donald over the phone and online really made the first good impression and he’s why I wanted to come right in. Then Daniel on the test drive, having good conversation and just very respectful. Then to finish with your finance man RC, could not have had a better day!! They are all very human and real. Even if we couldn’t have closed a deal I still wouldn’t have considered my day a loss! Thanks again to all!

The people were nice. The dealership was clean and the service was great.

Justin was not only very knowledgeable about my vehicle, but he was also exceptionally nice, empathetic and courteous. While I likely won’t buy another Hyundai, this has absolutely nothing to do with Justin: * Car is less than 3 years old and A/C needed almost $700 of repairs. * Cruise control problem has brought me into Chapman three (maybe even four) times for the same issue, which the techs have diligently worked on but still can’t find out why the car speeds up when I press “Cancel” or sometimes when the Cruise just flat out doesn’t work. Incidentally, the vehicle was purchased and is serviced regularly at Chapman Hyundai.

I recently got a new 2018 Hyundai Elentra and I could not be happier with my purchase. Dan was a great help and listened to everything that I wanted. Thank you Dan!!

I will NEVER return. When you tell a customer they need work when they don't that is fraudulent. My car was less than 2 years old at the time of service. Where are you ethics?

called for 15K service. Got just oil/filter change. Tires didn't need to be rotated according to service rep. Climate control air filter not replaced per manual. Not sure what was included in the "multi point inspection" from invoice. No loaners available any more. Concierge service dealer bragged about when I bought the car is not available any more.

Outstanding service and advice from Garret. I would not hesitate to send customers to him.

Very easy all the way. Easy to make convenient appointment and immediate and fast service on day of appointment. Perfect!

Service guy was more than excellent. He delivered everything I was there for and more!

I would like to say "Thank you" to Gary for the service work that was done on 12-30-17. 1st of all for having my vehicle done two days sooner than I was told it would be done. For taking care of the warranty work that needed to be done. Lastly for taking care of the "recall" work that I didn't even know about. Thank you.

A huge thanks to Lisa. Lisa was great. She was professional, personable, and great to deal with. Can't say enough good things about her. Made buying a new car that much easier.

Don was extremely professional, knowledgeable, and friendly. He made me feel very comfortable and not feeling pressured. He also receives extra points for being a New York Yankee fan but I'm the #1 fan. LOL

I was treated with compassion in regards to my circumstances and met with a very knowledgeable staff member. Thank you so much for making a difficult time seem not so difficult!!

It was a great car buying experience. Jordan provided an excellent service. He was always respectful and supportive of the customer. He took care of everything very smoothly. When I had minor issues/questions with my new new car, he took care of everything very promptly and helped me at my best convenience. He is very professional, and I would definitely recommend him and chapman hyundai scottsdale given my experience with him.

Gary always does a great job. Personable and efficient. Happy new year. john reilly

I was very pleased with the courtesy I was shown at your dealership. My experience was very positive. I worked with Lisa Bene and she was so pleasant! I was especially surprised when she said they would follow me in my "old" Sonata since I chose not to trade it in. Everything went very smoothly for me.

We recently purchased a second vehicle from John because he was so helpful and very pleasant to work with. We called him several times with questions about our cars and he always took the time to explain. Thank you John!

All my needs were taken care of promptly by my service agent.

My husband and I were impressed with how easy, quick, and efficient the process of trading my car was. Last weekend, 12/09/2012, I traded my Hyundai Elantra for a Hyundai Tucson. John changed our perspective of car dealership customer service by providing the most satisfying car dealership experience so far in my entire life. I am spreading the word out and hope get my family and friends to also experience this superb customer service. I am grateful for John, Bob, and R. C Price (in the finance) for making this process so smoothly and pleasant. Thank you!

Always can count on good service and I am comfortable that if anything needed attention is would be found on the routine inspections. My service writer Justin L is always a pleasure to deal with, very customer oriented.

My service was great

I purchased a new Elantra. I was undecided on trim level but knew the items that were important to me. I test drove a couple of different vehicles and found a clear winner. I didn't feel pressured during the experience as I have in prior experiences at other dealerships. I have another vehicle and asked for a trade in quote. The value they provided was a fair value. I would recommend Chapman as well as Gregg. Thank you for a smooth buying experience!

Always awesome service from Justin at Hyundai. He knows my car and what I need.

I recently purchased a vehicle at Chapman Hyundai. The experience I had was most satisfying. Not only was the price fair, but the treatment I received from the sales people (Greg and Alex) and the Sales Manager (Scott) was very friendly, low keyed and professional. I would definitely recommend Chapman.

Thank you to Gary and the guys for once again delivering a perfect service experience. Not only On time and budget but we also didn't realize that my son left his iPad on the back seat. It was still there when I picked up the car and I happened to see it on the seat. Thanks again for a prefect service experience!

Brought my Sonata in for recall work and oil change. Gary Peterson was my service advisor and was extremely friendly and helpful in answering any questions I had. The service was done efficiently and professionally. I would recommend Chapman Hyundai and I will certainly return for future maintenance needs on my Sonata.

My past experience with buying a new car was usually like going to the circus. Not this time, It was a very relaxed,friendly atmosphere. There was no hype, no badgering. We where never giving a "take it or leave it" situation. My wife and I were in charge of all the decisions.

I am a loyal client of Chapman, first having purchased VW and now having a Hyundai. Service has always been top notch. The personnel listen to customer needs and consistently go beyond. I would not service my vehicles elsewhere.

From the moment I called about concerns with my vehicle to the end I was treated very well! They showed concern & care! Thank You!

Buying our new car was probably the best car buying experience I have had in recent memory.

My wife and I presented Chapman Haundai a difficult task because of our circumstances. Regardless, Gregg, Jim and Scott were able to close a deal on a 2018Sonata SE and we could not be more pleased with their level of service.

Your service people did a great job as always. Thank you.

My air stopped working the other day and I brought it in to see what was wrong and lo and behold I had rodents chewing on my wires. Gary and Justin said it was no big deal it happens all the time. They were so polite and professional that it made the whole experience less stressful. The sales staff, Don, Lisa and Susan kept me busy while I was waiting. This is why I drive 45 minutes to your dealership instead of the one closer to my house. Your employees are fantastic. Excellent Service!!

I was very pleased with the service and time that it took to correct my issue. Gary Peterson was extremely helpful and knowledgeable to my problem. This gentleman was courteous and and very helpful . The service was prompt and so far I have no recurrent problem.. Thank you for your service.

Technical aspects of the oil change are excellent. What makes me lower the score to good is the price. I used a coupon from your website for Lube, Oil, & Filter Change for $34.95. It has a note "Synthetic slightly higher". I asked for the synthetic oil. When I picked up the Tucson the bill was $92.19, a full $57.24 more than the listed price. This is way more than "slightly higher". I went back two days later and spoke to Gary, who said the prices are built into the computer codes and he doesn't control that. He even insisted on giving me $20 out of his own pocket to help pay the difference. Certainly he is going above and beyond the expected to actually pay me personally, but that should not be required. The dealership should have a proper code for this situation and not depend on the generosity of its service adviser to reimburse a customer.

Great guys, great service, no problems

I was pleased with the smooth, rapid attention I received on arrival. Checkout was similarly quick and professional, with clear statement of work done and complete review of costs. I remain a fervent Chapman Hyundai client.

No pressure, i approached with a price and they worked with me. Don was extremely professional. Highly recommended

Chapman Hyundai will renew your faith in car dealers. There are no gimmicks in their price quotes. The figure they give you for a purchase price is the price you will pay. My salesman, John, was courteous, efficient, and most helpful in getting me exactly the car I wanted at the price I wanted. I would not hesitate to recommend Chapman Hyundai Scottsdale to friends and family.

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Can't say enough good things about Justin. Excellent service from this gentleman.

Recent recall all was great. thanks dave

I purchased a vehicle last August, there were some issues I was having with the paint. I had never had the time to go back to address the issue until now. Although over a year later , I reached out on a Tuesday, had my car in by thursday and got it back Friday. Matt Trader took care of the issue quickly and diligently. My car was returned in great shape, fresh off the lot clean !

Everyone was very nice and helpful. My service advisor Gary Peterson was very attentive and prompt with service. Thank you as always give good service. angie

I took my car in for an oil change and I had great service. Justin was awesome and I would feel good about going there for any major services as well.

Justin is te4rrific! He is why I am a customer!!!

Donald got me a great price on a great car.

One again, we received stellar service. We had a check engine light come on, we dropped the car off to diagnose the issue. We got a call from Justin a few hours later and it turned out to be a internal control module failure. There were no if, ands or buts. He simply said, here is the problem, the part is on order and a rental car has been reserved for you. Thank you Justin and Gary, that's how it's done! I truly wish others could take something away from your level of service. Thanks again, Mike

Everything went great. Service Advisor Justin did a wonderful job of taking care of us.

Thank you to John Leidigh for his time and service when I was purchasing a new vehicle. The previous night I had been at a different dealership, and walked away from there frazzled. Walking into Chapman Hyundai, I was hesitant to say the least. John was straight to the point and easy to make a deal with. Thank you again!

Gary provided great service and kept me in the loop while i was waiting, since it took longer than expected. Returned to me a clean car ! thanks, jr

Had a nice experience. In and out with a repair in a day.