Chapman Hyundai Scottsdale Reviews

Avg. Rating:
(259 Reviews)

Amanst is the best!

Lynn Marvel
Jim Trafficanta

Jim was excellent from the initial negotiations to the final step of teaching me about the electronics, the app and Bluelink. He was also instrumental in my decision to buy the Hyundai extended warranty, along with the The Minister of Finance (don’t recall his name). All in all a good overall experience.

Jim Ehmke
Oil change

Worked with James for 1st time..,very helpful & personable guy…great asset to Chapman

Daniel Sandoval
Great Etxperience

I have always had the best experience at Chapman! Amanda always explains everything in detail and I feel she will take care of my car needs.

Linda Phillips
Jesus Bello

It was an absolute pressure dealing with Jesus at Chapman Hyundai,. He was very knowledgeable and helpful throughout the purchasing process.

Donald Nebgen

Nick and the team at Chapman are great. Kept me notified of all the repairs I needed and what the cost would be. NO pressure into getting all repairs done. Have been bringing my vehicles there for years and will continue to do so in the future.

Carla Williams
2012 hyundai

Nicholas Kellog helped me. I gave him a 5 star but did not have good results with the diagnostic test. The tests were not correct and took my car to another shop.

Sandra McDonald
Service Advisor

Dominique Murillo has been my advisor for awhile. She has always been very helpful every time I have had to bring my 15-year-old Sante Fe in for many different reasons. Everyone there have always been helpful.

Dolores Wilson
Amanda is wonderful!

Amanda has helped me a couple of times at this champman location, and she's top-notch.

Yunkin Keophomma
Great experience working with Erik and the Costco

Great communication and transparent process. Answered all my questions and helped a unique situation with a trade in. Would recommend.

Best experience

I leased an Ev yesterday and Shawn’s experience and care was the best that I have received Eric Kramer

Kramer Eric

Very efficient service

Patricia (PJ) Johnson
Excellent experience!

Just bought a car from these people, and while I do not normally write reviews on car dealerships, I am leaving this because mine was an extraordinarily good experience. Most of the time car dealerships can be very predatory. Salespeople tend to wait like hunting wolves in front of the door and pounce on you when you get close. Then, they grab on and do not let go until you scream for mercy. Chapman was entirely different. My sales person, Donald, was amazingly personable, professional, and incredibly well prepared. He made the entire experience easy and enjoyable and I could not recommend him more highly. This was the first car I've purchased from Chapman but I assure you it will not be the last. I had dealt with other Hyundai dealerships, notably the one on Frank Lloyd Wright, but this was a stand out experience in comparison. I received great service and a fair price on both my trade and my new car.

Eric Rosenfeld
Great Service and Communication

Clint Thompson was our service advisor and did a great job of communicating throughout the process and making sure things went smoothly.

2022 Tucson

Great service. I’m always treated well at Chapman Hyundai.

Diane Murphy
Excellent Dealership

I bought a Hyundai Tucson for my wife at Chapman. I have a Hyundai Ioniqu 5 which I bought at Earnhardt North Scottsdale and switched my recall and repair services to Chapman because their service is so much better. Staff is knowledgeable, efficient and friendly. What a difference. It is my dealership from now on.

Gary Russak

Marc did a great job selling us the Ionic 5

Ken Adair
Service with an “A”

Amazing experience, Treated like royalty. Got a pleasant tour, Were offered snacks and drinks, lovely waiting room and were offered an Uber home and back. Amanda was very friendly and helpful in every way. We will definitely come back.

Connie Parra
Thank You, Jim Trafficanta.

This week I bought a 2024 Hyundai Elantra SEL with the help of Jim Trafficanta, the Sales Manager in the Upgrade Center at the Chapman Hyundai Scottsdale store. I've know the well above average service department for the friendly, helpful service personnel at this store so I knew I would receive at least good service from the sales team. What a pleasant experience. Jim went way above and beyond the standard for good service for me, making my experience of buying a new car a smooth, amazing, even fun and wonderfully easy experience. He made the entire process simple, fun and truly easy. I can whole heartedly recommend, not only Chapman Hyundai Scottsdale, but absolutely, Jim Trafficanta. You can be assured that you will be treated with respect by this warm, caring and genuinely nice person. Thank you, Jim!

Dr. Veronica Keeton
Service Center

Amanda was my service advisor and she did a great job keeping me informed during my visit at the service center.

Oil Change For Hyundai Tucson

The service was excellent and the service manager was excellent in keeping me informed and answering my questions.

Kirby D. Schmidt
Frank in Service

Great job by Frank. Professional and honest.

David Rewinkel
Great Service & Service Providers

Chapman is my "Go to" for friendly, fast and great service.

Amanda is great!

Amanda is always so nice but she really took care of me this week. She kept me posted and I was just waiting as usual. She then came to me saying some additional work needed to be done and they weren’t sure one part was available in town. It would be the next day before it would be ready. She said there was a loaner car waiting for me. She fetched the car seat from my car and sent me on my way. She called me later in the day to let me know my car would be ready about 10 in the morning. She then let me know the next day when it was ready. The additional work was under warranty and Amanda took care of all of that.

Mary Austin
Excellent Service!

I brought my car in the other day to have the rear shocks replaced and the Chapman Hyundai team was able to get the repair work done under warranty which saved me lots of money. They were quick and professional and now my car runs better and is safer to drive. A big thanks to Chapman Hyundai!

Wayne L.
Fast response for recall

Has very quick response from this dealership to repair the oil pump recall on my Kona 2023.

Pat Salina
Superb service

The entire service team did an excellent job! Thank you

Great Service!

Yari and his whole crew are great. Amanda, Nick and Frank (Francisco) alway go above and beyond to take care of my service needs.

Jay Schaeffer
Love my Tucson!

Excellent experience from sales, finance and service. Felt comfortable and informed all the way. Would highly recommend this dealer. Shawn Sicari was a knowledgeable and helpful sales consultant. 5 stars!

Patty Durant
Frank in Service department

Frank does a great job with our fleet vehicles and has great turn around times.

Armando Bernal
Excellent service!

My technician was outstanding! I was kept informed of what was going on with my vehicle. The technician was extremely knowledgeable and personal. I felt as if I was part of a family. You can't go wrong with this business. I highly recommend them to the public. You won't be disappointed!

Cheryl Sims-Jackson
Top tier customer service

Thank you Chapman Hyundai for my brand new Elantra. Big shoutout to my salesman Yannick for his excellent service. This is my second car from this location and I’m super pleased!!!

Great Service

I took my Tucson in for an oil change and it went very smoothly. Nick Kellogg made the appointment and arrange a ride home. I'm very happy with the service I received at Chapman Hyundai, Scottsdale.

John Bauer
New car 2024

I traded in my 21 Elantra for a 24 Jim Trafficsnta made the process so smooth he listened to what I wanted and found it on the lot for me. Dale Taylor made the finance process quick and easy. He explained each step ensuring I understood everything. Thankful they made this experience a good one.

Mikki Sanchez

Nick was amazing. He was very informative and made us feel very comfortable. The work on the vehicle was completed on time if not a little earlier than scheduled. Nick kept us informed of the status.

Chapman Service Department

My Service Advisor Amanda Dell is the best! She’s very professional; knows her stuff but polite and attentive at the same time. I highly recommend her and Chapman both! They are hands down the best Hyundai Service Department in the Valley!!!

Chris Talbott
Chapman Service Department

They are great! Amanda Dell is my service advisor and she is wonderful. I’ve been to Horne, Earnhardt, Camelback and Garff and these guys are the best in the Valley! I highly recommend them!!!!

Chris Talbott
Great Service

They are always so very helpful here!

Rachel Guevara
Great Service!

I had an appointment. They were right on time. Service took two hours as I was told. Waiting room is excellent!

John Mick
Efficient and excellent service.

From getting my car last year to now getting it serviced this year, I’ve had nothing but amazing experience after amazing experience with Chapman Hyundai Scottsdale. Jim did an amazing job at making me feel comfortable and at home with my new vehicle. I’ve had nothing but Excellent and efficient service here.

Kaitlin Peña
Oil Change

I brought my Hyundai Sonata in for an Oil change. I added two more services while there. It took till closing time to get done. I was glad to get my brakes and Serpentine belt jobs done. It was a bit costly $$$, but I got them all done in a few hours.

Sherwin Williams
Amazing customer service

I needed to bring my car in for a security recall as well as the regular maintenance oil change, etc. I got a call saying my battery was very low and should be replaced. I asked how much, and it was going to be over $400. I've never paid that much for a battery, so told them I would go elsewhere for that. What a wonderful surprise when I returned for my car and was told that the battery was only a few days past the warranty, so service staff Ryan Romo had pushed to have it extended, and the new battery was installed at no cost to me. Thanks again, Ryan, for your above-and-beyond customer service! I should say that my husband also has a Hyundai, and when either of us has brought our car in, the service has been excellent.

Babette Wood
Customer Service

Great professional service! Frank was excellent to work with, answered all my questions, and had my Kona ready when he promised. Thank you!


We are in town from Iowa and Amanda treated us like we were long time Chapman customers. I was worried about the service I might get since being out of town. Amanda put any worries to rest as soon as I meet her.

Tom Vander Ploeg

Went in for an oil change. Quick and friendly service. Were in and out faster than expected.

Jim Ruppert
Repeat Customer

We worked with Jim Trafficanta to purchase our new Santa Fe which was the second vehicle we’ve bought at this dealership. Jim was fantastic to work with, friendly, knowledgeable, and not at all pushy. He made sure we got the best deal possible and followed up after to make sure we were completely satisfied. I would happily recommend Jim and Chapman Hyundai to friends and family.

Michael Atkins
Got my car!

Yannick was very helpful throughout the process of purchasing a car and helped find exactly what i was looking for with the features i wanted, enjoyed my time and would def recommend

Ricardo Contreras

Nick Kellogg ,service advisor ,was very courteous ,patient and understanding . I had many questions as my concerns involved Chapman Hyundai and another Hyundai dealer I had used in the past . Simply , I trust Nick Kellogg !

LeRoy (Lee) Vinyard

Was able to get a next day appt for oil change. Expectations were set right away regarding time frame. Communications excellent. Both text and in person. Love the video of the walk through on the car. Good job

Scott Reader
Service dept

I had outstanding customer service from Dominque with my service appointment!

Teresa Hillner
I recommend Chapman for car your needs.

I was. recommended to Chapman and so thankful I was. My car was overlooked by other inspections for my tail light were not working! As well as other issues. My car drives like brand new since Chapman discovered and repaired the issues. The staff is friendly and helpful with question. They are neat and clean and so is my car when I am ready to drive home. The prices are fair also. The waiting area is spacious and decked with choices of a variety of hot beverages, fresh popped popcorn a big screen TV. Time goes fast.. love Chapman

Carol Har tman
chapman scottsdale hyundai

this is my 5th hyundai they keep getting better and better

daniel jay keaggy
Professional and Personable

Our service advisor, Amanda Dell, always understands our service needs and does so in a prompt, professional and personal manner. Amanda is a great representative of this Chapman dealership

Thomas J Hines
Very helpful, kind, and thorough

Dominique was extremely kind and helpful throughout the entire process! A part we needed was on back order and she did a great job at providing updates throughout the service process. She was very knowledgeable and easy to work with! We had a great experience.

Janey Schlicksup
Chapman review

The service advisor did a great job talking care of my issue.

Steve Greb
Great Customer Service

Frank did an awesome job on Wednesday when I had my car serviced. He kept me informed and although it took longer to finish he let me know so that I could reschedule my plans .

Terri Mann
Always special



Nicholas Kellogg walked me through the repair process. I was totally impressed by the ease of the entire procedure. He did a great job and made me feel comfortable with the time frame involved.

Anton Matics
Great service

Clint was awesome and he took the time to make sure I understood what was going on

Howard Johnson
A possibly rough experience - turned great!

It is unbelievable, but true. Our car's turbo failed again for the 2nd time in one year. We brought our car to Chapman, explained that it was once again having issues accelerating and sounded like it was dragging cans (like the car on a wedding day). They diagnosed it and yep, sure enough, the turbo that was just replaced last year (by a different dealership), failed AGAIN. There were a few hours of uncertainty on whether or not it would fall under warranty this time, but thankfully, it did. Chapman Hyundai Scottsdale got us connected with Enterprise and got us in a SWEET Honda Passport for a few days. We brought the rental back and then Chapman Hyundai Scottsdale got us in a loaner. The repairs took about a week and a half and our service advisor, Dominique was quick in her communications via text to keep us apprised of how the repairs were going. After getting back the full assessment, it was determined some other repairs would be needed and we asked to order just the parts for it , as we would install them ourselves. Somewhere along the line, this got mixed up and the installment was performed without our agreement. I texted Dominique/our service advisor this and said that's not acceptable and I wouldn't be paying for it. Ready to have a drag-out argument on the subject, I headed to the dealership to find our service advisor was not in and received an immediate apology from those in her stead that the labor on that repair would be comped and they were sorry for the miscommunication. I picked up our car several days ago and it is driving better than it has in a very long time. At this point, just waiting to hear back from Hyundai Corporate on our rental reimbursement. This experience truly could not have turned out better! Thank you, Chapman Hyundai Scottsdale!

Christopher McConnell

Hyundai Chapman helped me a ton despite my situation with car theft on my previous car. They were extremely helpful and patient with me and provided amazing customer service. I worked with Chad, Amanda, and Francisco throughout the process of getting me into a new car. I’m really thankful to them and the entire team. N if I missed any names I didn’t remember at least couple more people. I will still a shout out to everyone at Hyundai Chapman Scottsdale for all there help. Thank you and god bless.

Trenton Powell
Doug Scansen

Excellent service from all involved.

Doug Scansen
Service Department

My experience has always been Exceptionally professional. My Rep Clint has always taken the time to explain any questions or possible time delays due to extended service problems. His honest but sympathetic attitude when extended times were necessary was respectful and sympathetic! My father was the manager of a dealership so I understand the challenge the service dept faces with owner anxiety about potential service issues.

James King MD

Great service thank you

2nd Oil change servvice etc

Called to see when I could get an appt. was told I could come that day I did was in and out in about 1 hr. every one was pleasant.

Ron F
Exceptional Service

The entire staff at Chapman Hyundai Scottsdale was superb! My service advisor, Nick Kellogg is great to work with. We receive great service every visit!

Bert Martinez
Amazing service

My schedule has been so busy, but Frank made it so easy to come in take care of my door handle and still make it home before rush hour!!! Thank you for the wash too!! Love the service department!! Always takes care of us!!!

Mayra Hernandez

This has been my best experience so far in the process of buying a car. YANNICK was extremely helpful, always answering my questions and available for open communication. He’s a great asset to your team. His smile and demeanor always welcoming. The buying experience was painless. Thanks YANNICK for helping get my new car.

Gloria E Castro

Situation normal just terrific

Larry Schiffman
2016 Limited Sonata

Nick Kellogg , service advisor , was remarkable on my first visit to Chapman Hyundai!! He went out of his way to a sure me I was receiving the best possible service available for my 20016 Limited Sonata . I have been with Hyundai for 16 years -- I still own a 2006 Sonata,6 cylinders -- and Chapman Hyundai & Nick Kellogg will certainly be my choice for future service on both Sonata`s !!

LeRoy Vinyard
Excellent Service

Francisco Ramirez the service technician was extremely helpful and knowledgeable.

Richard Assif

The service writer did a good job of explaining my vehicle’s needs & associated costs. The tech did a great job of completing the work & sharing a video of their inspection of my vehicle. No one tried to upsell me on unnecessary work. The waiting room was clean & comfortable.

Maureen Mulligan
Great Sales and Service

I greatly appreciate the service I received from Nick in the Service Dept. and Chad when I bought my new Santa Fe. They are both very helpful and go above and beyond to provide quality service.

Carla Lawson
Great service

Not only was my car given a recommended service but they washed my car inside and out. Thank you Mohammad!

Pamela Pullman
Amanda’s the Best

I have a great service advisor that lets me know promptly what I need and this new video of the car is great!

Naomi Keith
Great customer service!

My service advisor, Frank (Franscico) was amazingly attentive to me and my vehicle. I’ll request him in future visits.

Wendy Bryant

Service consultant great service .

Overall Service

Great communication and support on what was asked for pricing and value

Kudos for Going the Extra Mile in a Difficult Situ

Had a hybrid problem requiring multiple parts on national backorder. We had straightforward, dependable communication, thorough results testing and a loaner car. This was a difficult situation for the dealership, but you put our needs first. Cheerful and responsive service advisor also helped make the experience positive.

Emilie Sundie
Vehicle Service

Service person Mohamed was very attentive and kept me up to date with the progress. Very personable

Service Visit

As Always at Chapman, everything was great

David R. McKinney
Good Service

Oil change was done on time while I waited for my car. My service rep, Amanda, kept me updated and explained other possible filters that should be changed.

Angela Manente
Excellent Service!

One day before my scheduled appointment to bring my car in for an oil change and some other services, my check engine light came on, and so I stopped by Chapman Hyundai to see if they were able to check-in my car a day earlier. They gladly did and got right on top of things fairly quickly. My service advisor Nick was in constant contact with me regarding my car's status and made sure everything was fixed as quickly as possible, which I really appreciated. It was certainly a positive experience as I typically have with Chapman Hyundai, and I definitely recommend them to anyone for their car care needs. They really do care!

Wayne Leskosky
Service Advisor

I want to compliment your employee for her outstanding service. Jackie Anderson went above and beyond to make sure my experience at Chapman was exceptional. From reception to checkout she was constantly in charge to make sure I had a wonderful experience at Chapman. She should be commended for her servce.

Thomas Taradash
Chapman oil change

Nick was the man who took are of my service-needs. Very nice young man and easy to deal with.

Karla Kometer
Very Curdious


Arthur Kong
Software update

Fast service

Brenda Nichols
Honest Service on timeline

Very detailed on how long . No surprise and they get me informed.

Used Cae Purchase

Sales person Yannick was very friendly and fun to deal with.

Gerhard Russak
Easy drop off

I prefer to use one advisor if possible. Knowing that Francisco Ramirez will care of my vehicles allows me to focus on other tasks throughout the day.

Armando Bernal
Kudos to Nick Kellog

Nick is always calm despite having a herd of customers to help. Nick Kellog gets to each customer without seeming rushed. Nick is clear and concise on what is needed and how soon he can schedule it. So appreciate his super excellent customer service. I feel like he knows my car and will do right for me.

Janice Mundy
Car Service

My service manger Amanda is always courteous, knowledgeable, informative and attentive.

Ingrid Fuhrmann

Great service. Fast , friendly.

Biard, Paul
Great Service

Great service, all around!

Cynthia Smith
Super Service

I called for service on my car. Got an appointment on a Saturday. It went very well all employees were very professional. My car was well taken care of service covered everything needed and had me out in no time Thanks to All

Ruth Johnsin
High Standard Service

Audry insures you and your automobile receive the top-of-the-line service. She even went to my car for my car pillows when I decided I needed "more height" once she raised the courtesy car seat to max (short person.) Made another trip to my car when I forgot my sunglasses. She was like having your best friend there to take care of you. Liked having a car wash included once repairs were completed. It's always a good feeling you're back in your own vehicle knowing it runs fine and looks good, too. ??

Mary Adamick
Truck Service 👍

Record time Oil Change! Only 30 minutes! Didn’t need a wash!! Thanks!

Roland Howell

Excellent service and people from management to technicians!

Roy Butler
Great service rep

Even though it took a few months for a needed replacement part our service rep, Amanda Dell kept me updated every week. We also had a loaner car provided the whole time our car was being serviced.

Angela Manente
Great service

Nick was great and friendly. went for my 8000 oil change on my 2023 elantra. Was fast. hardly waited long. Best service I ever had. Thank you

Donald Williams