Reviews
I love working with Lisa. She is the best, always keeps me informed of the process on my car and so helpful!
My service rep Joe was so very helpful and cordial as always! He makes having my car serviced an easy, pleasant experience! The work was done in a very timely, efficient manner and I was pleased with the work performed. Joe had a loaner car for me which was very appreciated! Chapman and Joe are the best!
Thanks Again Nick Very Professional and personable Service Advisor.
Josca Lopez is an outstanding service writer. He performs as promised, returns calls in a timely manner, and is an all around professional employee. The dealership is spotless. Floorplan is excellent. Easy to navigate. The sales people are sincere and helpful. I only wish your dealership was closer to me. The other Arizona Hyundai dealerships leave a lot to be desired. Honesty, service knowledge, and customer satisfaction are not high on their list. Be proud of what you have built and will hopefully not change your ways of doing business.
Great experience with my recent visit to Chapman Hyundia in Scottsdale.
Jesus is an ultimate professional going above and beyond to offer me every courtesy. Very pleased.
Roland really went far beyond what he had to do to find me an affordable car. I’m a first time buyer and he still didn’t let that get in the way. I can’t express how appreciative I am of Roland for helping me. Thank you Roland.
Eli in internet sales greeted me and discussed the next steps. Introduced me to the sales team member Erik. Erik was as well professional and attentive during the entire process. We worked out a deal quickly and efficiently. My best experience buying a car..
Got me out within a reasonable time and was very professional
Chapman Did my First Service on my 2022 Santa Fe hybrid. I purchased the vehicle at home in Pennsylvania and traveled to Scottsdale to visit family. Chapman treated me as if I purchased the vehicle from them. Totally professional. I Definitely will return for another service.
Service advisor, Joe Goettl, was great! He provided excellent explanations and follow up.
Everyone in Chapman Hyundai Scottsdale were helpful and were able to assist me in accordingly. They listened to me, experience was Quick and painless — Yannick made the process easy with Quick and clear communication, and the deal was exactly as negotiated.
Booked online the day before because my engine light kept coming on at random. Nick Kellogg was absolutely awesome - he got me checked in, explained expectations, and accommodated my requests when we had some options to consider. He gave updates and checked in with me when I left my car overnight to be serviced, and I was thrilled when it was ready the very next day. Great assistance and really made the whole ordeal smooth and easy. Would absolutely recommend him for anyone seeking service at this location.
Lisa went above and beyond . Will not use any other dealer.
Amanda was fantastic and got me processed and done quickly...Thanks!!
Josue Lopez was the gentleman who introduced himself and that he would be handling the paper work. He was very efficient and answered all my questions.
Salesman Jonathan Shelley did a excellent job of communicating information about about the vehicle and going over every features that vehicle has overall did great job
My first visit at Chapman in Nov 2021 was a "test run." Amanda Dell, my longtime service advisor, had relocated there. I trust her judgment so I decided to give Chapmans a try. Turns out, it's the best of both worlds: I have my trusted advisor and a top notch service department! Just had my second service visit (March 2022). My car is very happy and so am I.
I took my car in to have some recalls taken care of and headlight replaced. Everyone was super friendly. The only downside honestly was the length of time. I was told a couple of hours. Dropped the car off at 9:30 am and it was done at 4 pm. I didn’t get the headlight done because I needed my car and the also found some other things I needed to take care of. They weren’t pushy about making me do anything that day and they did apologize for the wait. Honestly I’ll probably go back to have the work done because the prices were pretty reasonable I’ll just know now that it’ll be an all day thing.
Very quick, courteous and efficient....Thanks
I needed to have scheduled maintenance on my 2021 Venue and went to the Chapman Hyundai Scottsdale website... scheduling the appointment was super easy, and the followup reminders sent me were good, including online acknowledgment of my arrival the day of service. Service Advisor Nick Kellogg did a fine job of welcoming me as I drove in, and the work was accomplished quickly and efficiently and was topped off by a complimentary car wash. This all continues the good experience I have had with Chapman Hyundai Scottsdale since I purchased the vehicle last year.
Working with Joshua Brooks and the whole Hyundai team , from service to finance was easy and everything was promised as delivered ! I could not find the Venue 2022 Sel and the whole team went above and beyond to find them for me .. Best car experience ever !
Thanks for taking care of my 2015 Genesis 5.0. I liked the photos you supply supporting your recommendations.
My repair was going to take much longer than I thought. Josue made arrangements for an Uber so I could take care of other errands
Chapman always does a fantastic job working on my car. I am very pleased with the service manger. She treated me like an individual and not a number on a ledger. I do like having mechanics who have a lot of experience working on my car. Overall I recommend Chapman
I’ve only been there twice & so far the service advisor is very friendly and helpful. Nick Kellogg is my current service advisor & I had another service advisor from AutoNation Amanda Dell who I had a very wonderful dealings with her in the past. I will always continue to do business at Chapman Hyundai.
Needed work on a recall and I used the online form for an appointment request, asking for text communication. Was greeted later with a time and date, which worked for me. I asked if I could drop my car off the day before, which was fine. I wasn’t in a rush and it was two weeks out, I receive two email reminders about my appointment and a text message. The text message included a link where I could check in. The night before, I drove off, was greeted in less than a minute, gave mileage and was all set. The next day, I received a message after Chapman did an inspection and it seemed I needed a lot more work, which I declined at the time. It was easy to do via the link, by just clicking that I declined service. The price was listed too. I received a text after saying the recall service was complete. When picking up, I walked in, was helped immediately and on my way. You do need a mask as the service department is on Native American land. I received a follow up email from the manager and service manager about the service, and a follow up for the advisor. Overall, this was one of the best experiences at a dealership.
Excellent service
Thank you Chapman Hyundai Scottsdale BUT especially Lisa M for her exceptional service in making sure that not only was my car taken care of, but I was HAPPY too. Lisa always makes taking your car in for repairs/service as quick, easy AND “painless” as possible. I have complete faith and confidence that the repairs/service done to my car are THE BEST because Lisa goes over all the details BIG & SMALL. I always leave HAPPY
Car was repaired and released as promised
Nick was amazing as usual! Always informative and friendly.
Seamless process, no haggling nor pressure; Yannick Sesonga listened to our car preference and trade-in request. Approval was handled in short order.
All the staff from sales to service are always nice. Julie, Susan, Don and Josue are the best.
I ended up at Chapman's Scottsdale dealership on time for an appointment I mistakenly made for the North Phoenix store. Amanda Dell, the service advisor, called the other store to let them know about my mistake and then fit my 2022 Tucson into their service schedule. During their routine check they discovered my car was slightly out of alignment and she asked if I could wait an addition bit while her techs brought it back into spec. I was pleased with the shop's attention to detail and how comfortable the waiting area is. I'll be back next time I need work.
Nick was very nice, well informed and I received the best customer service from him. I emailed him a question and responded instantly. It was a very good experience. The Lyft driver who took me home was very nice too. His name was August.
Our salesperson, Julie, was the best! She knew exactly what we wanted and was instrumental in helping us to find it. She was professional, friendly, knowledgeable, and great to work with. The whole process start to finish was seamless and Julie was such a joy to work with. We love our 2022 Santa Cruz!!!
I took my 2017 Tucson in for an oil change and a recall fix. Nick was great and they got me in and out quicker than promised.
I have been taking my Hyundai vehicles to Chapman for over 10 years. They do a great Job servicing my cars!
Great service great service advisor! We’ll worth the change from Earnhardt…keep up the good work Chapman.
My service advisor Nick is top notch. Always great service while looking out for my bottom line. I will keep returning to have my car serviced there even though I bought it at a different dealership- thank you!
Our experience with the sales and finance personnel was great. However, driving back home with the purchased vehicle (2019 Hyundai Tucson) was very disappointing. It was vibrating, wobbly and pulling to the side when at freeway speed. Now we have to take it to Hyundai dealer to get it checked out. This vehicle was supposed to be pre-certified.
They did everything perfectly and did it with a smile!
Amanda was great!! I showed up on the wrong day for my appointment but she got me in anyway. Thank you so much..
They did everything that they said they would perfectly and did it with a smile!
They are always very professional and they been servicing my car since I bought my Elantra sports
Dan in sales was very helpful, I ended with a great experience and a great car, I would recommend chapman hyundai to all my friends and family.
Joshua Brooks was terrific! This is our 4th lease and we also own a 2017 Dodge Durango we bought at Chapman Dodge. I can't say enough about how courteous and professional Joshu was with us.
Once again great job! Cudo’s to Amanda awesome work.
Everyone that I dealt with at Chapman could not have been nicer or more professional! I'm very happy with my experience.
They are on the ball 100%. Anticipate your needs and forecast the future for you. Incorporating the Lyft driver experience is excellent.
I took my 2018 Elantra in for a new key fob programming. Made an appointment, the service advisor met me, knew who I was and why I was there. Programming process took less than an hour, they had me out of there as promised. One of the best service experience ever.
Service was excellent.
Chad in sales and Bryan in finance….both excellent to work with…… Friendly…….made us comfortable and ease of purchase was terrific. Would definitely buy from Chapman again.
I worked with Dan Mcaleer during my journey with Chapman Hyundai in Scottsdale. Dan was patient, listened, answered all of my million questions and worked with me to get me in a car that was the best fit for me. I did not feel pressured to buy the car, but instead felt supported in my decision. THANK YOU DAN & CHAPMAN for a wonderful and easy going experience.
have had two exceptional experiences in the last four months at chapman hyundai. both julie and don were extremely helpful in many ways. also engaged with matthew, caleb, and mark who made our transactions proceed very smoothly. a pleasure to work with these individuals, and will be back again when we need a new car.
I recently had my vehicle in for some warranty service. Nick and the rest of the team did a great job getting a loaner vehicle setup while the techs took care of my vehicle. The communication was great while my vehicle was being serviced and they took care of all the issues that needed to be addressed. Thanks for the great customer service!
She was doing many tasks when I came for my appointment. She got others involved and we moved on. Great Knowledge, kept me informed during the whole process. Thank you.
Excellent
I needed an oil change, but found out that there was a fix-it recall on my car. After a little scheduling magic, they were able get two appts. combined, getting it all done together.
Very professional. Keeps me informed of upcoming service requirements.
Excellent service received from the moment I drove up into the service garage till the time I stepped back into my car. My Service Advisor was Nick Kellogg. He explained what the service visit would cover. I waited for my car since I was just having a routine oil change and it was ready within the time estimate I was told. Comfortable waiting area and great coffee! Very pleased and love my hybrid Sonata.
Best experience ever in buying a car. Erik Gerber my salesperson was a pleasure to deal with. He made the purchase effortless and was knowledgeable and informative. He pursued until he found me the car I wanted which presently is difficult in a low inventory market. He listened to me to find me the right match. Everyone at Chapman made me feel at home. Thank you so much. Ingrid Fuhrmann
They were friendly, professional and efficient. I could not have asked for more from a service department!
as usual the people and the service were great
My experience at Chapman Scottsdale Hyundai, where I originally bought my Genesis, was very unusual. Like most people I have always had an innate distrust of dealerships. However, I had the opposite experience this time around. Under the leadership of Mr. Jari Heikkila, their Service Manager, and with the help of Service Adviser, Mr. Joe Goettl, I was treated with kindness and sincere respect and felt they generally were interested in my welfare as a customer. Mr. Heikkila even went to bat for me with the factory representative and was helpful in reducing my out of pocket expense for a rarely needed and rather expensive repair that I thought the factory should have covered in its entirety. I've never experienced service like that from any other dealership. They set a great example for service at a car dealership. On the other hand, I must say that I have never before experienced such a huge disconnect between the factory and the customer. While Mr. Heikkila was able to negotiate a discount for me on the one repair, I was never able to appeal the factories decision myself. Instead I was given another number to call. Here I was given a case number and after a long delay received a call back stating that nothing further could be done. I insisted on getting a call ball with someone in authority I could speak to. Instead, I was told someone may or may not call me back in 24 to 48 hours. Needless to say, this call never came so I decided to take my car elsewhere for the repair. Not having a chance to plead my case with someone in authority is a serious communication problem that deservedly should cause Hyundai to lose sales of their new cars. It is inexcusable. I am 72 years old and never went through something like this before. Although I have had good luck with my Hyundai prior to this repair, the fact that there is no one to really talk to when you have a problem, really makes me think that this is going to be my last Hyundai. It is now two month later and my car is still not on the road.
Excellent service
Lisa was extremely helpful in getting my car serviced quickly because of a part hanging from the rear axel even though the soonest appointment online was two weeks out. Easiest service department to work with ever. Friendly, considerate, concerned and competent.
I had an excellent experience in the Service Department of Chapman Hyundai yesterday (11-18-21). My service representative Josue Lopez was very courteous and knowledgeable. Josue also kept me informed as to status of my Kona. Chapman has a good operation.
I bought my sonata at another dealership but get my car serviced at Chapman because the service is WAYYY better. Josue Lopez is also a great representative of the company. Kind, efficient and professional. Thanks, I will continue to take my car to Chapman, even though it is a shorter trip to my original dealer.
Great service and attention to detail. Staff when beyond my expectations and were able to complete “additional service” requests I had during my visit. Impressive!!
Service Advisor is what makes the experience more helpful.
When my longtime, trusted, and reliable service advisor Amanda Dell switched over to Chapman Hyundai Scottsdale, so did I. My first service visit at Chapman's pristine and efficient facility was a pleasure and I will be back!
great service
Working with all the guys at Chapman Hyundai of Scottsdale were great. One of my best experiences buying my new Sonata 2022. I would definitely recommend them for your car needs.
Nick and Josue were excellent in listening, advising, communicating regarding the auto service. They both are credits to your company!
?????????? Lisa and her crew are always making things easy for me here. I’ll keep coming back to this location.
From the minute we walked in the door every employee was warm and welcoming. Jari was our service advisor and had complete confidence that all of our issues would be taken care of. They did everything as promised and even gave me a courtesy car. This is where we will continue to take our two Hyundai Genesis cars. It’s worth the 30 minute drive. We were so disappointed with the Hyundai Autoplex off the I-10.
My experience with Nick was a welcome surprise. I needed to have my mothers car towed to this dealership, which we had not used in the past and he was accommodating and professional. I felt he was honest, answered all my questions and was clear about the service needed. It would be nice if Hyundai shared informations through all the dealerships, as we have used a different locations in the past and he could not see any service history on the car.
Now THIS was an effortless purchase. No hard sell, no pushy tactics. Dan (sales agent) and Caleb (finance manager) both hit an out of the park home run materializing this to be the easiest car purchase I have ever made. BOTH are deserving of a bonus acknowledging their largesse.
Fast and efficient service
I believe that the customer service was excellent. I was well informed throughout my service and could not have received better customer service. Your customer service rep most certainly is very much a positive for your organization.
Ashley (Decker) helped us find the Santa Fe that we were hoping to purchase. Ashley kept in touch & updated us on new shipments. She gave us the space to make our decision on purchasing. Mark (Zemecks) was professional and forthright with our financing. We highly recommend this dealership.
Donald Williams was the consummate salesperson. He answered all questions and made sure we were comfortable with our decision
I stopped in without a appt and they changed my wipers in about 15/20 min.
Lisa is my service advisor. She is professional, knowledgable and great to work with! Mr Chapman please consider giving her and the entire department recognition for helping people get back on the road safely. It will speak volumes coming from you and or Hyundai Corporate. Trust me I know. ps..this is the 5th Santa Fe I have owned. Liza
Nick was great. He was welcoming, personable, professional, and helpful. I highly recommend using him as an advisor.
Recently purchased a Hyundai Palisade at this dealership. From taking a test drive to finalizing a deal on the car was very smooth and pressure free experience. Everyone from the sales associate, sales manager, finance officer to the the maintenance scheduler were very helpful and low to no pressure. Everything was done to make this the easiest process for myself and my wife. This is a family owned business and still treats their customers with respect. Great place to buy a new car.
I took my Hyundai Accent to Chapman Hyundai for the first time. I knew I would get excellent service because my service concierge was Amanda. She was my concierge at a previous dealership and she is the best. She is friendly, gives great customer service, is straight forward, does not push you into having additional work done but explains things clearly and offers discounts when possible. I would highly recommend her. In addition the dealership was beautiful. The people were friendly and although I don’t get to interact with the technicians they get high praise from Amanda who’s opinion I highly trust.
I was greeted with the utmost respect. Lisa my representative guided me through the process and since I was waiting for my car it was done much faster!
Nick was extremely thorough,kind, and efficient! Thank you
Great experience from start to finish at Chapman Hyundai. Great people, great service.
Nick was "as always" very professional, courteous and informative. He explains everything in detail and easy to understand. He always has a smile on his face. It's nice to see that in this day.
Great experience. He's sharp and made purchase pleasant and no pressure.
Worked with Amanda to get my car up and running again. Staff did an excellent job getting my car in the road. Thanks team!!
Nick in the service department made sure that I was taken care of the whole time. This location provides great customer service!
Amanda Dell in the service department was great as usual. I came from another Hyundai dealership where service isn’t a priority and I’am really happy the way I was treated at Chapman Scottsdale Hyundai. Amanda said the service on my Sonata would be completed in approx 90 minutes and actually it was competed in less time. Amanda and the service team are definitely as asset to Chapman Scottsdale Hyundai and should be commended. Even though I have to drive farther for service it is well worth it. Thank you for the great service!! Louis F. DiGirolamo
Prompt. Polite. Thorough for first service.
Great customer service
Many thanks to Amanda for her oversight of my recent service. I will definitely ask for her the next time I take my car in for service!
When buying a car your ultimate goal is to have transportation, last week my transportation was experiencing issues, leaving it undrivable. After a misunderstanding, Michael Simpson and Lisa Magram took very well care of me as a 2020 Hyundai Elantra Sport owner. I can confidently say I am pleased to have made my purchase with Chapman Hyundai Scottsdale.